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HP's Virtual Agent can help troubleshoot issues with your PC or printer.
HP's Virtual Agent can help troubleshoot issues with your PC or printer.
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HP Customer Support
Let HP find my products
HP can identify most HP products and recommend possible solutions.
This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.
Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers.
Data gathered:
Operating system
Browser version
Computer vendor
Product name/number
Serial number
Connection port
Driver/device description
Computer and/or printer configuration
Hardware and software diagnostics
HP/Non-HP ink and/or HP/Non-HP Toner
Number of pages printed
Installed Software Details:
HP Support Solutions Framework - Windows Service, localhost Web server, and Software
Removing Installed Software:
Remove 'HP Support Solutions Framework' through Add/Remove programs on PC
Requirements:
Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10
Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+
Change preferred operating systemSelect preferred operating system
This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.
Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers.
Data gathered:
Operating system
Browser version
Computer vendor
Product name/number
Serial number
Connection port
Driver/device description
Computer and/or printer configuration
Hardware and software diagnostics
HP/Non-HP ink and/or HP/Non-HP Toner
Number of pages printed
Installed Software Details:
HP Support Solutions Framework - Windows Service, localhost Web server, and Software
Hp Officejet 5510 Driver
Removing Installed Software:
Hp Officejet 5510 Scanner Driver
Remove 'HP Support Solutions Framework' through Add/Remove programs on PC
Requirements:
Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10
Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+
HP is compiling your results. This could take up to 3 minutes, depending on your computer and connection speed. Thank you for your patience.
Im also confused about the 32 and 64 bit?? I was told if i am running one or the other to stick with it in the future.but had sveral people tell me that it didnt matter. Im worried im going to buy a new OS and waste it on the install.ANY ADIVCE??? Hi: The DC 5100 will not run W10 correctly because there is no Intel graphics driver for W10. The computer only has 40 gbs with it but i planned on using external drive or networked one.
Not sure which drivers to choose?
Let HP identify any out-of-date or missing drivers and software
Hp Officejet 5510 Printer
How does HP use product data collected with this service?
Product
File
File size
File name
Item
Select the desired files and choose 'Download files' to start a batch download.
Select your desired files and a list of links will be sent by email
Some features of the tool may not be available at this time. We apologize for this inconvenience and are addressing the issue.Minimize Chat bot windowLoading ChatbotNew Message
HP's Virtual Agent can help troubleshoot issues with your PC or printer.
HP's Virtual Agent can help troubleshoot issues with your PC or printer.